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Return and Refund Policy
THIS IS IMPORTANT: Please read and understand this policy before purchasing anything from Track Dog Racing's online store or in person at our shop. Updated 11/03/2016. 

There is a 30 day return policy on parts. If you change your mind within 30 days of the order or invoice date, you can return (with an approval from Track Dog Racing, LLC) any new and uninstalled products that are sold directly by Track Dog Racing. These parts have to be in Like New Condition and resellable to receive a refund. You must first request an approval, and once issued then and only then can you ship the parts back to Track Dog Racing. When contacting us for authorization we will detail where and how to ship the parts back to us. A copy of the original invoice must be included with the package. Once packages are received here the parts will be inspected; any damage will be noted and discussed with you. You are responsible for return shipping charges. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

After 30 days there are NO REFUNDS. There are also no returns or refunds on any "Special Order" products, and here is why: Track Dog Racing sells many brands of parts, and we (like virtually all automotive shops) cannot stock "everything you could ever want", so we often special order many items and drop ship direct to customers from our manufacturers. Returns on these items are complicated and costly, which is why we do NOT offer returns or refunds on "Special Order" parts.. Some products like HARD DOG Roll Bars are subject ot a restocking fee.  The original shipping and handling charges are not refundable. Please call if you have any questions about this policy prior to ordering anything online. If there is a manufacturing defect on any product we will of course make it right, but this needs to be discussed with Track Dog Racing within 30 days and before the part is installed or utilized

Mail any returns in a prepaid, insured, traceable method to the address below.
Please contact us at the number below to arrange for your return or if you have any questions about your purchase.

Track Dog Racing
11414 Chairman Drive
Dallas, TX 75243

Returned products WILL NOT be accepted without prior authorization. Any unauthorized charge backs for items purchased via credit card will be viewed as theft and prosecuted to the full extent of the law. All authorized returns must include a copy of the original invoice and return shipping must be prepaid. Returns made with shipping C.O.D. will be refused. All items returned must be in perfect "new" condition in the original packaging. Use all of the wrapping materials we used to get the part to you - or more. Track Dog Racing, LLC cannot accept any returns on electrical and or fuel injection components, special order or close out items, or any items that have already been installed on a vehicle, for refund or exchange. 

People who buy Track Dog Racing products second hand are not our direct customers. We have had people buy a Track Dog Racing part from someone who originally bought it from us years earlier, then come to Track Dog Racing and try to get a refund. That's not how this works - We have a 30 day refund policy. We will be glad to service and give tech advice on any Track Dog Racing part, of course. 

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