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Terms & Conditions

User's agreement to the terms, conditions, and limitations below are a condition precedent to any sale and/or contract between Track Dog Racing, LLC and User, or to any use of Track Dog Racing, LLC's products, parts, or advice: 

General Terms 
All prices, specifications, operating procedures, technical details and/or availability are subject to change without notice. Notification of changes will be given prior to shipping. Track Dog Racing, LLC does not take responsibility for any typographical errors or accidental omissions. 

Order Processing Times & Deadline
Track Dog Racing, LLC strives diligently to ship all orders out on the same business day they were received. Most online or phone-in orders received before 2 pm CST ship out that same business day, unless there is a backorder on a part or a similar delay. We notify customers that have ordered parts that are on backorder within 24 business hours, asking them if they would like to wait (with an ETA) or if they want to cancel the order. If you absolutely need something overnighted and shipped out the same day PLEASE call us first to verify stock before you order. Please see our posted business days and hours on our Contact Us page. If we are closed on a normal business day for some reason it will be posted there and/or on our answering machine. All online orders bill your credit card immediately upon order placement; if you would like to be billed when the order ships out, please CALL IN the order. 

Privacy Policy 
Thank you for reviewing the Privacy Policy for Track Dog Racing, LLC. Track Dog Racing, LLC is sensitive to the issue of confidentiality in online dealings and is committed to protecting individual privacy. This Privacy Policy is intended to inform users about the general approach Track Dog Racing, LLC  uses in collecting, using and disseminating user information via Track Dog Racing, LLC does not rent, sell, or trade any personally identifiable information about you (e.g., e-mail addresses) to third parties. Track Dog Racing, LLC may disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Track Dog Racing, LLC and/or Track Dog Racing, LLC systems and customers, or to ensure the integrity and operation of Track Dog Racing, LLC and/or Track Dog Racing, LLC's business and systems. Track Dog Racing, LLC may access and disclose any information it considers necessary or appropriate under the circumstances. 

Track Dog Racing, LLC requires all payments in U.S. Dollars. We accept PayPal, Visa, MasterCard, American Express and Discover credit cards as payment for online orders. In addition, Visa and MasterCard check cards are accepted forms of payment. Certified Bank checks, Cashier's checks or money orders can also be accepted on a case by case basis. Personal checks can be accepted, but order shipment will be delayed until the check clears (up to 12 business days). We accept these previously listed payment forms plus cash, money orders and in state (Texas) pre-printed personal checks for payments at our shop. 

Cancelled orders paid by Credit Card will be subjected by a 3% credit card processing fee.  Cancelled orders paid through PayPal will incur a 5% processing return fee from the total amount of their order.

We do not take BitCoin, due to fluxuations in currency rates. There is never any "cash discount", so don't try to pay in cash and expect to NOT pay any sales tax. If you walk up to our physical address to buy anything, or are a Texas resident, an 8.25% sales tax will be applied to all sales.

Full details of our parts and sevice warranties is available here.  

Street Legality
Aftermarket parts are intended to modify or prepare a vehicle for uses which may vary from conditions anticipated by the vehicle manufacturer. Vehicles modified with some Track Dog Racing, LLC manufactured accessories may no longer be legally used on public roads. Check your federal, state and local laws before installing Track Dog Racing, LLC manufactured accessories on vehicles intended for use on public roads. 

Federal and state laws may prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control device or system on any motor vehicle used on public highways. 

Track Dog Racing, LLC makes no representations or warranties regarding compliance of a vehicle using its parts with any law, regulation of any jurisdiction. 

Return and Refund Policy 

THIS IS IMPORTANT: Please read and understand this policy before purchasing anything from Track Dog Racing's online store or in person at our shop. Updated 8/15/2017. 

There is a 30 day return policy on any Track Dog Racing branded part. If you change your mind within 30 days of the order or invoice date, you can return (with an approved RMA) any new and uninstalled products that are made by Track Dog Racing. These parts have to be in Like New Condition and resellable to receive a refund. You must first request an approved RMA #, and once issued then and only then can you ship the parts back to Track Dog Racing. Within the RMA authorization email we will detail where and how to ship the parts back to us. The issued RMA # must be clearly written on the package. Once packages are received here the parts will be inspected; any damage will be noted and discussed with you. You are responsible for return shipping charges. 

After 30 days there are NO REFUNDS. There are also no returns or refunds on any non-Track Dog Racing branded products, and here is why: Track Dog Racing sells many brands of parts, and we (like virtually all automotive shops) cannot stock "everything you could ever want", so we often drop-ship many items direct to customers from our manufacturers. Returns on these items are complicated and costly, which is why we do NOT offer returns or refunds on non-Track Dog Racing branded parts. Please call if you have any questions about this policy prior to ordering anything online. If there is a manufacturing defect on any product we will of course make it right, but this needs to be discussed with Track Dog Racing within 30 days and before the part is installed or utilized. 

Returned products WILL NOT be accepted without prior authorization. Any unauthorized charge backs for items purchased via credit card will be viewed as theft and prosecuted to the full extent of the law. All authorized returns must include a copy of the original invoice, have an RMA number written on the outside of the package, and return shipping must be prepaid. Returns made with shipping C.O.D. will be refused. All items returned must be in perfect "new" condition in the original packaging. Use all of the wrapping materials we used to get the part to you - or more. Track Dog Racing, LLC cannot accept any returns on electrical and or fuel injection components, special order or close out items, or any items that have already been installed on a vehicle, for refund or exchange. 

People who buy Track Dog Racing products second hand are not our direct customers. We have had people buy a Track Dog Racing part from someone who originally bought it from us years earlier, then come to Track Dog Racing and try to get a refund. That's not how this works - We have a 30 day refund policy. We will be glad to service and give tech advice on any Track Dog Racing part, of course. 

International Orders
Track Dog Racing accepts and ships international orders to most countries. Please see our exclusion list below before ordering. We have a lot of requests for shipping quotes from customers, but to get multiple accurate shipping quotes please first create an account using our online shopping cart system. Then do a mock order, where several shipping options and costs will be generated automatically, before any payment information is ever asked for. Mock orders give you a shipping quote for that day, but they can and do change daily - but not by much. 

International customers will always be responsible for their applicable in-country taxes, customs and import duties. Please do not ask us to issue falsified "gift receipts" to help you get out of paying VAT or similar import taxes in your country. We will not break international laws to help avoid your country's import taxes, so please do not ask. 

We will not ship orders to the following countries: 
  • Singapore - Rampant stolen credit card problems
  • Russia and former Soviet States - Stolen credit cards and unreliable shipping
  • China, Taiwan, Viet Nam - Stolen credit cards and import problems
  • North African countries - Stolen credits and shipping problems
The best way to order parts for shipment to these countries is to use a Freight Forwarding company based out of the USA. We ship to freight forwarders all the time, and they can save you time, hassles, paperwork and money on international shipments. We will still have to verify payments (potentially delaying shipments) from credit cards issued to anyone living in the countries list above, of course. 

Handling Charges
A small handling fee will be added to all shipped purchases. This pays for basic packaging materials (boxes, tape, etc), labor to properly wrap and package the items being shipped, etc. If you order online but pick up items from our location the handling charge is bundled with the shipping charge and are added to each individual order.  To avoid this, just pay for the item when you pick it up. 

Shipping charges for our products are determined by the individual weight of the product + the size of the smallest box we can wrap it safely in + insurance for the value of the product, and calculated using UPS and USPS automated shipping modules using our best discounted rates from each carrier. We ship a lot of packages every month and our discounted rates are better than you will get on your own as a walk-up customer at a UPS store or the like. The preferable shipping method for Track Dog Racing, LLC is UPS Ground, with USPS Priority Mail being the second most popular shipping method. We also offer UPS 3 day, 2 day and overnight, as well as USPS Express, and some USPS and UPS International rates. Large items cannot be shipped via USPS and other items cannot be shipped via UPS (certain international shipments). If you order online all available shipping options will be shown for each item. UPS will not ship to PO, APO, or FPO Boxes, but USPS will ship to APO at very attractive rates for our military customers abroad (and we thank you for your service, by the way). We currently use FedEx Ground for Hard Dog product shipments only. 

Faster service is available at additional cost - please see the online shipping options for a rapid quote via multiple choices. If there is no preference made on phoned-in orders, and if we forget to ask and cannot reach you, Track Dog Racing, LLC will select the most economical shipping method for the buyer. Damage resulting from shipping will be remedied only if it is reported to the delivery driver immediately. Track Dog Racing, LLC will not be responsible for any extra shipping charges that may arise from re-shipping where the recipient (Buyer) was not present to accept the goods, or lift-gate charges on undeliverable addresses. 

Some items drop ship from our vendors.  We can not guarantee shipping times on some items.  If need a part quickly, please contact us to confirm availability. 

Shipping Damage or Lost Merchandise
Merchandise damaged or lost in transit is the sole responsibility of the carrier. Track Dog Racing, LLC inspects all merchandise prior to shipment and packages it securely at our facility, unless otherwise noted. It is your responsibility to inspect your package completely while the delivery driver is present and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. If your order arrives damaged, please immediately inform the delivery carrier if possible, and give us a call or send us an email. Claims for damage should be made within 3 days of delivery. DO NOT return any damaged parts to Track Dog Racing, LLC without authorization issued by us. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. Please keep all boxes, packing materials, warranty cards, etc. associated with your damaged shipment. If your order was shipped truck freight, it is vital that you note damage on the bill of lading when signing the delivery receipt. If there is any other question about your order, contact us immediately via the e-mail addresses or phone numbers on our Contact page. We go to extreme lengths at Track Dog Racing to package our products with the same care and enthusiasm as we do in designing, testing, and building these same products. We want them to arrive to you as perfect as possible. And we are here to help if something shows up not perfect. The customer service reputation of Track Dog Racing is our priority. 

Refused Shipments
If a shipment is refused by the customer without prior written consent from Track Dog Racing, LLC, we will have to refer to the return policy above and treat this as an unauthorized returns. So far this has never happened, so let's try to keep it that way. 

Adult signature required for deliveries
Unless receiving prior written consent from Track Dog Racing, LLC, all shipments to the customer from Track Dog Racing, LLC will be sent without requiring an Adult Signature for delivery. So unless you note this in your order comments that you DO want signature required, it will default to not requiring this. If any shipment is made without an adult signature required, Track Dog Racing will not be responsible in any way for loss of the shipment after delivery. So if you live in a bad neighborhood and people steal your packages off your porch, ask for signature required shipping service. It costs a little more, and adds time and hassle, but it might be worth your peace of mind. 

Texas State Sales Tax
All shipments sent within the state of Texas will be charged the Texas State, County and Local sales tax on all merchandise and freight from our address at Track Dog Racing, LLC. Yes, even if you get it from one of our dealers and they drop ship it to you - there is no free lunch here. The sales tax rate is 8.25%. Since we build almost everything we make in Texas, its is not for nothing - this tax pays for all sorts of infrastructure and services we utilize in the manufacture of Track Dog Racing components. If you want to stop by our facility and pay in cash, we do appreciate the effort but we will still charge you sales tax.

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